When am I eligible for compensation?

Following four conditions must be present, to be eligible for compensation:

1. There must be a flight disruption (delay, cancellation or boarding rejection/overbooking), which is solely the responsibility of the airline. The boarding rejection must have been unlawful and not caused by missing passport, visa or valid travel documentation. 

2. You must arrive more than 3 hours later to the destination than scheduled. (The destination is defined as, where the booking number/PNR- number goes to.)

3. The entire journey must have been assigned one total booking number, if the flight disruption occurs at the last destination. (Some ticket carriers splits the booking into several booking numbers/PNR-numbers, so that the right to compensation may lapse when during a flight disruption.) 

4. You must either travel with an EU-headquartered airline or begin the journey in an European airport. 

Let’s take an example:

You are heading to the US from Denmark with a non-European airline. 
During the trip, your connection flight going from Abu Dhabi to the US is delayed with 5 hours. Because of your journey began in an EU-country (Denmark), you may be entitled compensation, although the delay occurred outside Europe. 

Let’s go with another one:

So, if you are flying from the US to Japan, and experience a flight disruption in the US - you are in general not eligible for compensation, unless the flight was carried by an European headquartered airline (e.g. Easyjet). 

Refundmore buys access to databases with important information and evidences, to investigate whether you are eligible for compensation. 

In doubt about your rights? Try our calculator to find out whether you are eligible for compensation, and how much.