Frequently asked questions

What about the payment?

How do I start a case?

What is next step after I create a case?

May I contact the airline regarding an ongoing case?

Which button should I choose on the front page?

What does a booking confirmation look like?

Can I use Refundmore if I have contacted the airline myself?

I have received the payment directly by the airline

When the authorities are unable to assist EU citizens with an adjudication

When the case is unable to be brought to court

The airline went bankrupt

Compensation cases in enforcement courts

How long does it take before I receive the compensation?

Why may the processing of my case take so long time?

Several co-passengers have already received their entitled compensation by the airline. Why did I not?

What if we are several, who got delayed together?

We are several passengers in same case, but who gets paid the compensation?

What type of documentation do you need before you become be able to handle my case?

What if I get legal assistance by another legal third party?

Did the airline not reroute as due to a cancellation - and did you have to buy a new ticket yourself?

When am I eligible for compensation?

The airline rejected my claim of compensation - what do I do now?

How do I get my additional expenses reimbursed?

What are your fees

Why choose Refundmore?

Refundmore’s permission to represent you

What if I want to withdraw the claim or discontinue the case before it is completed?

How is Refundmore legally able to assist me?

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